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Frequently Asked Questions

General Question

Does the credential of Certified Cryptocurrency Investigator from the Cryptocurrency Investigator Certification Course have a worldwide geographical jurisdiction?

No, the course was originally certified in 48 states for law enforcement learning. The course that is available on our LMS is derived from this course. But, it is not certified by any international entity.

Are there any prerequisites or qualifications for taking the Cryptocurrency Investigator Certification Course or for earning the credential of Certified Cryptocurrency Investigator?

No, there are no prerequisites or qualifications.

Does taking the Cryptocurrency Investigator Certification Course or earning the credential of Certified Cryptocurrency Investigator require above average knowledge of computer programming or technicalities?

Not at all. The only technical abilities needed are being able to view and click on webpages.

If I am in the Public Sector or I’m an employee of a Government-based organization, are there discounts available?

There may be discounts available based on the specifics of your situation, especially if bulk purchases would be involved. Please contact us at trainingsupport@blockchaingroup.io with your details.

What format of questions are on the final test?

Most of the questions are multiple choice. There are also some true/false questions and a few questions that ask you to match things to other things.

Are the questions on the final test theoretical in nature?

No.

All the questions on the final test have been covered in the course.

Is there any extra fee for taking the final test again?

No, there are no additional fees to take the final test again. At the same time, to earn the credential of Certified Cryptocurrency Investigator, you must pass the final test within one year from when you purchase the modules.

After I have passed the final test, how long will it take to receive the digital version of my certificate?

Certificates are emailed Monday to Friday between 9:00am and 4:30pm GMT – UTC-6. Expect to receive them within 24 hours of completion of the course.

Can I access course after completing the course?

Yes, you have access to your account for 1 year from the date of purchase.
After 1 year, the user will no longer have access to the courses but can still access the site to repurchase.
This happens automatically without a notification to the user to renew.

Is there any bulk discount?

Yes, we are happy to offer bulk discount. Please contact us at trainingsupport@blockchaingroup.io

I am based outside of North America. Would this course be relevant to my jurisdiction?

Yes, this course is suitable for everyone in all countries. We have members from all over the world.

Is there a time limit in which I need to complete the course?

You have access for 1 year from your date of purchase.

General Question

The website mentions prices for individual modules and for the full-course bundle. Are there any other fees involved, such as for the final test or for acquiring the credential of Certified Cryptocurrency Investigator?

No, there are no other fees involved. The prices for individual modules include all the training in those modules and their related tests. The price for purchasing all the modules includes all the module-based tests and the final test. Upon completion of the final test with a passing score, you will have earned the credential of Certified Cryptocurrency Investigator. There is no additional fee for the credential.

When I pay online, will I pay the exact price stated on the website for the module(s) or the full-course bundle, or are there other hidden costs or fees involved?

If you live in a region where sales taxes would normally apply to your purchase, then those sales taxes will be added to your purchase total. Otherwise, no other hidden costs or fees are involved.bh.

Will there be a test for each module? Or a final test at the end of all the modules?

Both. There are multiple lessons in each module, and at the end of each lesson there is a short quiz. Then, at the end of each module there is a test. Finally, at the end of all the modules there is a final test, which is the test you need to pass to earn the credential of Certified Cryptocurrency Investigator.

From the date that I purchase the modules, how long do I have to complete and pass the final test to earn the credential of Certified Cryptocurrency Investigator?

From when you purchase the modules, you have one year to complete and pass the final test to earn the credential of Certified Cryptocurrency Investigator.

Is there a limit requiring me to complete any of the tests, including the final test, within a certain amount of time or within in one sitting?

No.

What grade do I have to get on the final test to earn the credential of Certified Cryptocurrency Investigator?

To earn the credential of Certified Cryptocurrency Investigator, you must get at least 80% on the final test at the end of the final module.

If I fail the final test, can I take it again?

Yes, you can take the final test again as many times as you want. At the same time, to earn the credential of Certified Cryptocurrency Investigator, you must pass the final test within one year from when you purchase the modules

Is there a limit to the number of times I can take the final test again?

No, you can take the final test again as many times as you want. At the same time, to earn the credential of Certified Cryptocurrency Investigator, you must pass the final test within one year from when you purchase the modules.

How do you provide the Certified Cryptocurrency Investigator certificate: in digital form? as a physical copy?

All students that earn the credentials of a Certified Cryptocurrency Investigator will automatically receive a personalized digital form of their certificate. If you would like to receive a physical copy as well, we are happy to provide one at fee of $30.00 to cover shipping charges. Please contact us at trainingsupport@blockchaingroup.io.

Are these cost in USD?

Yes, we charge in USD.

As someone who has worked in Financial Services/Finanicial Crime/AML for many years, I am interested in expanding my knowledge in the area of Cryptocurrencies, would this course fit?

Yes, this course is for everyone. In fact, many of our CCI members come from existing financial or law enforcement backgrounds, and still find value in the course.

I am interested in on-site training. What is the requirement?

We are happy to arrange on-site training upon your request. Please contact us at trainingsupport@blockchaingroup.io for more details. On-site training will be custom made to your needs accordingly.

Technical Support

Internet Connection

Your Internet connection speed for playing and streaming videos should be at least 512 Kbps.

To test your Internet speed, visit SpeedTest.net and review your results.

Internet Browser

Users should have one of the following browser versions installed to access course content/play videos:

  • Google Chrome 64 or higher (Recommended Browser)
  • Firefox 58 or higher
  • Internet Explorer 11 or higher
  • Safari 10 or higher
  • Opera 50

Cryptocurrency Training Academy requires a JavaScript-enabled browser. If you encounter any difficulty with elements displaying on the site (i.e. video players, log in forms, etc.), you may have security software or browser plug-ins/extensions blocking the playback or scripting. Try temporarily disabling your security software as a test, or configure your security software to allow playback, cookies, and JavaScript from domains Cryptocurrency Training Academy platform uses.

System Requirements for Videos and Some Interactive Content

Adobe Flash is only required in some scenarios.

Adobe Flash Player 10 or higher is required to successfully use some of the interactive content in the Cryptocurrency Training Academy. Here’s a link to get the free software download. http://www.adobe.com/support/flashplayer/downloads.html

For users on Internet Explorer 11 who are also using Windows 7 operating system, Adobe Flash Player 10 or higher is required to play videos in the Cryptocurrency Training Academy. Here’s a link to get the free software download. http://www.adobe.com/support/flashplayer/downloads.html

Flash is not required to play videos for users using the latest versions of Chrome, Firefox or Safari.

Troubleshooting

If you experience video pausing, you may be experiencing slow data transfer. If you pause the video and wait for more (or all) of it to download before you resume playing, it will play without stopping. You can tell how much of the video has downloaded by looking at the controller bar at the bottom of the player window. You will see the bar fill in with gray, from left to right, as the video downloads. Once the controller bar is completely filled in with gray, the video has finished downloading.

Should you encounter such an issue, and your computer meets the system requirements, please email us and we will send you instructions to perform a quick test that will assist in determining a solution.

To expedite the troubleshooting process, you may want to include information like browser type and version (for example, Internet Explorer 11, Firefox 58, etc.), the URL where the problem is occurring, and screenshots of the problem. This website shows several methods for taking screenshots based on your operating system: http://www.take-a-screenshot.org/

I would like to print out my certificate. Where can I find it?

Please go to My Dashboard > Certificates and you’ll be able to view and download it from there. Our team will also send you the file via a FTP link. You can use this FTP link digitally (like in your email signature for example) to showcase your new certification online.

Any question?

 

Contact: sales@blockchaingroup.io

Phone: +1-778-819-1259

 

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